EXPOD102: Personalized Onboarding in the Flow of Work

The resources and tools that support new hires through their onboarding can be spread across multiple systems in your organisation and hard to pin down at the point of need, making it tough for employees to ramp and deliver value at the pace of work.

Getting a blend of relevant learning materials that enable people to apply both professional skills and process-best-practice at the point of application is a challenge many organizations face.

McKinsey research shows that employees on average spend 1.8 hours a day in this pursuit of the information needed to do their jobs.

Digital Adoption Platforms are most commonly associated with software and process training.

However in this session you'll learn how a DAP combined with smart data and automation tools can enable designers to build an effective blend of process guides, intentionally created learning resources hosted in the Leaning Platform and curated resources from around your orgnaization, and deliver ALL of this in the flow of work, at the point of need - right within the tools they're using every day.

This approach can dramatically reduce the amount of time learners spend searching for content, and improve the effectiveness and retention of learning by delivering it just-in-time at the point of application.

You'll learn how the data can personalise the experience to each learner based on who they are, their role and location, and how data about how learners are interacting with the resources and how confident they feel can be used to further personalize the experience.