404: Workflow to Knowledge-Flow: Embedding Learning in Organizational Tools

Gone are the days when long, one-size-fits-all training sessions, extensive user manuals, and massive content repositories were the norm. In today's fast-paced work environment, organizations must be agile in their approach to learning, delivering quick, relevant, and easily accessible training exactly when employees need it.

In this session, you'll discover how to embed learning directly into everyday workflows using tools employees already rely on, such as Teams, SharePoint, Slack, Zoom, and LMS platforms. We'll explore practical strategies for integrating bite-sized, context-rich learning into these platforms, making training agile and seamlessly available at the moment of need. Through real-world examples, we'll examine how to identify key moments in business processes for just-in-time learning that, supported by microlearning modules and job aids, will maximize learner engagement. You'll also learn how to track learning impact, ensuring your training initiatives are agile, relevant, and aligned with business goals.

In this session, you will learn:

• Practical strategies to integrate learning content into everyday workplace tools like Microsoft Teams, SharePoint, and Zoom, ensuring learning is seamlessly embedded within existing workflows
• How to map business processes and identify key touchpoints where just-in-time learning can improve employee performance and productivity
• Techniques for creating contextual learning content, including microlearning modules and job aids, designed to support specific tasks and workflows
• Methods for maximizing learner engagement by aligning training with daily business activities, making learning easily accessible and relevant
• How to measure the impact of embedded learning by using analytics tools within your LMS and communication platforms

To be successful in this session, you should be:

Aware of: Business process knowledge, content creation tools

Familiar with: Training delivery methods, change management

Proficient in: Organizational tools, Microsoft Teams, An LMS, SharePoint